We work relentlessly to earn and keep our customers' trust.

At Opus, we value collaboration, integrity and conviction. Our employees are smart and resourceful.  Our team members come from a range of backgrounds, and their diverse skills and experience enable Opus to thrive.

We are problem solvers, opportunists, and innovators. If this sounds like you – you’re in the right place.

View Current Openings

We take fun seriously.

We are firm believers that team happiness spurs productivity. We begin by hiring and empowering smart people who love what they do and add the following ingredients to create a work environment that inspires:

  1. Permission to test ideas and fail gracefully
  2. Team sharing through ‘lunch-and-learn’ meetings
  3. Social events like team cook-offs, outings to local sports venues, etc.
  4. Community service events like providing fresh, healthy produce to those in need (through our sponsorship of America’s Grow a Row)
  5. A comprehensive benefit package including medical, vision, dental, and educational benefits as well as commuter assistance, a 401k plan and more!

Our Values

One Mission

  • Customer

    We work relentlessly to earn and keep their trust. We serve our customers better than anyone else. We never settle for less than excellence.

  • Innovation

    We love a challenge and strive to define the industry. We simplify complexity and turn information into action. We seek new ideas both inside and outside the company.

  • Results

    We deliver on our commitments. We overcome setbacks by course correcting early. We always have a can-do-attitude.

One Team

  • Collaboration

    We believe in the collective genius and that working together creates superior results. We rigorously debate issues and ideas, not people.

  • Passion To Win

    We aspire to make the impossible, possible. We embrace change and continuous improvement. We define winning at the company level.

  • Bias For Action

    We are impatient to get things done. We organize teams with clear outcomes, roles and plans. Once decisions are made, we align behind them.

One Voice

  • Integrity

    We do what we say. We openly share our ideas including disagreements to enable resolution. We act ethically and treat others with respect.

  • Conviction

    We care deeply about what we do. We value strong points of view supported by facts. We do not compromise our positions simply to get along.

  • Inspire

    We pursue big ideas with an infectious enthusiasm. We are grounded in reality with an eye towards the future.

  • Business Analyst

    Opus is seeking a Business Analyst to support our Hiperos product line and join our product management team located in Pittsburgh, PA. This is a hands-on role in a team oriented, start-up like environment.

    Location: Pittsburgh, PA
    Department: Product Management

    Overview:

    Opus is seeking a Business Analyst to support our Hiperos product line and join our product management team located in Pittsburgh, PA. This is a hands-on role in a team oriented, start-up like environment.

    Responsibilities:

    • Act as an interface/liaison among designers, developers, customers, and stakeholders to elicit and document detailed software requirements for features and functionality that meet a business and product objective
    • Work closely with designers, target customers, and SMEs to validate requirements by conducting effective feedback sessions
    • Work collaboratively with the design and development team to ensure a deep understanding of the requirements ensuring effective translation into technical specifications and user stories
    • Organize information in a detailed and logical manner using organizational tools such as Confluence and Jira
    • Provide ongoing feedback and clarification on implementation details
    • Participate in the testing and validation of feature implementation
    • Become well-versed in the application details as well as business/system use cases
    • Work effectively within and across teams to get things accomplished

    General Qualifications:

    • Bachelor's degree in Computer Science, Information Systems, or a related field
    • Analytical skills, to research, summarize, and organize customer business requirements
    • Writing and communication skills, to communicate information effectively and to elicit information from a varied audience without leading
    • Listening skills, to understand what people say and to detect what they might be hesitant to say.
    • Organizational skills, to work with the vast array of information
    • Interpersonal and communication skills to work within and across teams
    • Minimum of five years of experience working in a software development product organization as a business analyst
    • A proven ability developing detailed user requirements using different methodologies to gather inputs from a varied user community
    • Experience working with customers conducting validation and feedback sessions
    • A demonstrated knowledge of software product development - requirements gathering, analysis, specification, verification, and road map development practices
    • A familiarity with software development life cycle methodologies, Agile SCRUM a plus
    • Project experience with a focus on of UI/UX industry best practices a plus
    • Functional knowledge in one or more of the following areas: third party or supplier risk, compliance, and performance management, operational risk management a plus
    Apply Now
  • Manager, User Experience

    Opus is seeking a Manager of User Experience (UX) to support our Hiperos product line and join our team located in Pittsburgh, PA. This is a hands-on role in a team oriented, start-up like environment.

    Location: Pittsburgh, PA
    Department: Product Management

    Overview:

    Opus is seeking a Manager of User Experience (UX) to support our Hiperos product line and join our team located in Pittsburgh, PA. This is a hands-on role in a team oriented, start-up like environment. This position reports to the Vice President of Product Management, 3PM.

    Responsibilities:

    • Lead the effort to create a consumer-grade UX/UI for legacy applications working with customers, SMEs, and other organizational stakeholders
    • Work with product management, engineering, and SMEs to leverage research, personas, task analysis, competitive reviews, as well as craft and conduct interviews to create industry-leading user experiences
    • Provide significant input into decisions that shape customer experience, optimization plans, website design, and product development
    • Direct work of designers, providing critical eye and timely feedback to ensure consistency and quality of design deliverables
    • Become a system expert and leverage that knowledge to understand business processes as they relate to system design
    • Leverage tools and techniques that best convey UX and UI mockups, screen comps, and wireframes

    General Qualifications:

    • Bachelor's Degree in Human-Computer Interaction, Liberal Arts, Humanities, or equivalent experience, Master’s preferred
    • Minimum 7 years working in user experience in a software development/product company environment, SaaS software preferred
    • 3+ years of leading design teams by inspiring passion, dedication, and amazing work from all team members
    • In-depth knowledge of current user experience and design methodologies
    • Demonstrated ability identifying solutions to business problems using a design perspective
    • A desire to work in a multitasking, fast-paced environment and to collaborate as a member of the product management team
    • Ability to look for solutions and information in creative ways and convey complicated results and insights to people of varying backgrounds
    • Intensely curious with an intrinsic love for excellent user experience
    • Strong written and spoken communication skills
    • Familiarity using Agile Methodologies preferred
    • Ability to create and refine user-experience expressed as deliverables, including task and gap analyses, content analysis and strategy, site maps, wireframes, flow diagrams, and user-requirements documents
    • Extremely strong interpersonal and client presentation skills
    • Ability to prepare and present design recommendations based on business goals, user research, and UX and UI principles
    • Ability to facilitate design and feedback sessions with varying audiences and synthesize results into a cohesive set of recommendations and best representation of inputs
    • Ease with working in a cross-functional environment
    • Ability to be a trusted internal and external adviser and evangelist
    • Resilient thinker and a doer, eager to tackle challenges and solve problems
    Apply Now
  • Customer Success Manager

    The Customer Success Manager (CSM) brings a wealth of Procurement, Supplier Relationship Management (SRM) and Third Party Management (3PM) expertise to customers of Hiperos. The Customer Success Manager is responsible for bringing Hiperos' best ideas, innovations, and capabilities to customers and driving greater business value.

    Location: New York, NY
    Department: Customer Success

    Overview:

    The Customer Success Manager (CSM) brings a wealth of Procurement, Supplier Relationship Management (SRM) and Third Party Management (3PM) expertise to customers of Hiperos. The Customer Success Manager is responsible for bringing Hiperos’ best ideas, innovations, and capabilities to customers and driving greater business value.

    It is the CSM’s responsibility to drive customer adoption and success within a defined set of customers. This individual should be comfortable at both consulting with and negotiating with C level executives and project team members.  The ability to articulate value and the future of Third Party Management is a key asset of individuals in this role.  As a trusted advisor, the CSM determines how the Hiperos solution can be used to support achievement of our customer’s goals.

    Responsibilities:

    • Develop a trusted advisor relationship with customer executive sponsors and project team members such that all Hiperos activities are aligned with the customer's 3pm strategy
    • Establish and participate in customer steering committee meetings; proposing creative solutions such that critical success factors are addressed on a pro-active basis.
    • Establish a process for each account to track adoption activities.
    • Serve as a customer advocate in driving best practices and the utilization of Hiperos functionality integral to the customer's success
    • Facilitate the development of a community of like Hiperos customers, routinely sharing best practices and leveraging lessons learned
    • Identify and grow opportunities to ensure growth attainment
    • Possess a comprehensive understanding of the Hiperos products
    • Understand customer requirements, level of adoption of the Hiperos application and assess the risk in renewing the current contract
    • Work with the customers to ensure they are leveraging the solution and achieving success and engaging fee-based resources / partners as necessary
    • Successfully negotiate renewal contracts and pricing
    • Share Hiperos best practices that help drive customer adoption through Webinars, Newsletters and other communication mechanisms.
    • Possess strong presentation skills and credibility with C-level executives
    • Possess excellent verbal and written communication skills

    General Qualifications:

    • 8-10 years' work experience with 5 years' experience in a Post-Sales or Pre-sales consulting engagements - ideally with a SAAS enterprise-wide solution provider or system integrator consulting firm
    • Procurement / SRM experience
    • Proven effectiveness at leading and facilitating meetings / workshops
    • Excellent written oral and presentation skills – including the ability to deliver product demonstrations and company presentations to clients
    • Attention to detail
    • Product marketing experience a plus
    • BA/BS degree - MBA a plus

    Desired Skills

    The CSM should possess strong Procurement / SRM knowledge, application functional expertise, business analysis skills, and expertise in business application deployment cycles, as well as strong account management expertise. You will:

    • Become the single point of contact for your assigned customers
    • Be responsible for driving adoption and license utilization across your assigned customers
    • Help negotiate and drive renewals
    • Build and maintain strong relationships with multiple contacts within the assigned customers
    • Serve as an escalation point for issues that impacts the customer’s success
    • Identify incremental opportunity and programs that help our customers achieve greater value from their Hiperos solution
    • Maintain strong working relationships with Hiperos team members
    • Take ownership of issues and opportunities until closure
    • Deliver product demonstrations and company presentations to our customers
    • Travel to regional activities/customers as required

     

    Apply Now
  • Account Executive

    Due to the continued success that Hiperos enjoys, we are growing our team and need an experienced Account Executive in our Houston, TX, Chicago, IL Palo Alto, CA, and Branchburg, NJ offices to develop new clients for our Third Party Management SaaS-based offering.

    Location: Branchburg, NJ
    Department: Sales

    Overview:

    Due to the continued success that Hiperos enjoys, we are growing our team and need an experienced Account Executive in our Houston, TX, Chicago, IL Palo Alto, CA, and Branchburg, NJ offices to develop new clients for our Third Party Management SaaS-based offering. The selected candidate will possess high levels of motivation, resiliency, ethical standards, personal integrity and self-direction.

     

    Responsibilities:

    • Learning our solution and the associated value proposition
    • Prospecting a defined list of companies to build a qualified pipeline
    • Demonstrating expertise in a similar domain such as: GRC, E-Procurement, Supply Chain, Supplier Lifecycle Management
    • Working in partnership with pre-sales to gain a true understanding of prospects’ requirements
    • Developing appropriate strategies to ensure successful attainment of sales quotas
    • Acting as a true ambassador for the company
    • Occasional travel (to meet with customers, prospects or to attend conferences)

    General Qualifications:

    • Minimum of five years selling software and solutions to large enterprises
    • Demonstrable track record of success attaining quota, year over year
    • Exceptional references from managers, peers, and clients
    • Superior communications skills, both verbally and in writing. All candidates will be asked to provide writing samples and may be asked to deliver a presentation
    • Bachelor’s degree preferred.

    Desired Skills

    Hiperos’ goal is to provide a positive balance of superior services to our clients and quality of life to our employees. Due to our planned growth, full-time career opportunities exist for talented, self-motivated, results-oriented team members in our Hiperos location. Hiperos offers competitive compensation packages commensurate with experience, and a comprehensive benefits plan.

    Apply Now
  • Solutions Consultant

    The Solution Consultant needs to analyze customer requirements and demonstrate how Hiperos features and functions address those needs. Presentations and demonstrations will be given both in person and over the internet.

    Location: Branchburg, NJ
    Department: Sales

    Overview:

    The Solution Consultant needs to analyze customer requirements and demonstrate how Hiperos features and functions address those needs. Presentations and demonstrations will be given both in person and over the internet.

    The selected candidate will possess high levels of motivation, resiliency, ethical standards, personal integrity and self-direction.

    Hiperos’ goal is to provide a positive balance of superior services to our clients and quality of life to our employees. Due to our planned growth, full-time career opportunities exist for talented, self-motivated, and results-oriented team members. Hiperos offers competitive compensation packages commensurate with experience, and a comprehensive benefits plan.

    Responsibilities:

    • Present and demonstrate software as a business solution highlighting benefits and differentiation
    • Analyze customer requirements
    • Maintain knowledge and hands-on proficiency of Hiperos solutions
    • Analyze customer requirements and be able to build proof-of-concept solutions for demonstrations
    • Work in partnership with sales team and marketing to develop appropriate strategies to ensure attainment of sales quotas
    • Act as an ambassador for the company
    • Provide solution feedback from prospects and customers to product management, marketing and development
    • Ability to travel as needed

    General Qualifications:

    • Minimum of five years business applications presales experience
    • Ability to work effectively in a sales team environment
    • Strong analytical and problem solving skills
    • Superior communications skills, including verbal, writing, and presentation
    • Ability to multitask and excellent attention to detail
    • Knowledge of Supply Management or Procure to Pay Process or Risk Management
    • Bachelor’s degree in business, management, technology, supply management, or supply chain
    Apply Now
  • Customer Success Manager

    The Customer Success Manager (CSM) brings a wealth of Procurement, Supplier Relationship Management (SRM) and Third Party Management (3PM) expertise to customers of Hiperos. The Customer Success Manager is responsible for bringing Hiperos' best ideas, innovations, and capabilities to customers and driving greater business value.

    Location: Branchburg, NJ
    Department: Customer Success

    Overview:

    The Customer Success Manager (CSM) brings a wealth of Procurement, Supplier Relationship Management (SRM) and Third Party Management (3PM) expertise to customers of Hiperos. The Customer Success Manager is responsible for bringing Hiperos’ best ideas, innovations, and capabilities to customers and driving greater business value.

    It is the CSM’s responsibility to drive customer adoption and success within a defined set of customers. This individual should be comfortable at both consulting with and negotiating with C level executives and project team members.  The ability to articulate value and the future of Third Party Management is a key asset of individuals in this role.  As a trusted advisor, the CSM determines how the Hiperos solution can be used to support achievement of our customer’s goals.

    Responsibilities:

    • Develop a trusted advisor relationship with customer executive sponsors and project team members such that all Hiperos activities are aligned with the customer's 3pm strategy
    • Establish and participate in customer steering committee meetings; proposing creative solutions such that critical success factors are addressed on a pro-active basis.
    • Establish a process for each account to track adoption activities.
    • Serve as a customer advocate in driving best practices and the utilization of Hiperos functionality integral to the customer's success
    • Facilitate the development of a community of like Hiperos customers, routinely sharing best practices and leveraging lessons learned
    • Identify and grow opportunities to ensure growth attainment
    • Possess a comprehensive understanding of the Hiperos products
    • Understand customer requirements, level of adoption of the Hiperos application and assess the risk in renewing the current contract
    • Work with the customers to ensure they are leveraging the solution and achieving success and engaging fee-based resources / partners as necessary
    • Successfully negotiate renewal contracts and pricing
    • Share Hiperos best practices that help drive customer adoption through Webinars, Newsletters and other communication mechanisms.
    • Possess strong presentation skills and credibility with C-level executives
    • Possess excellent verbal and written communication skills

    General Qualifications:

    • 8-10 years' work experience with 5 years' experience in a Post-Sales or Pre-sales consulting engagements - ideally with a SAAS enterprise-wide solution provider or system integrator consulting firm
    • Procurement / SRM experience
    • Proven effectiveness at leading and facilitating meetings / workshops
    • Excellent written oral and presentation skills – including the ability to deliver product demonstrations and company presentations to clients
    • Attention to detail
    • Product marketing experience a plus
    • BA/BS degree - MBA a plus

    Desired Skills

    The CSM should possess strong Procurement / SRM knowledge, application functional expertise, business analysis skills, and expertise in business application deployment cycles, as well as strong account management expertise. You will:

    • Become the single point of contact for your assigned customers
    • Be responsible for driving adoption and license utilization across your assigned customers
    • Help negotiate and drive renewals
    • Build and maintain strong relationships with multiple contacts within the assigned customers
    • Serve as an escalation point for issues that impacts the customer’s success
    • Identify incremental opportunity and programs that help our customers achieve greater value from their Hiperos solution
    • Maintain strong working relationships with Hiperos team members
    • Take ownership of issues and opportunities until closure
    • Deliver product demonstrations and company presentations to our customers
    • Travel to regional activities/customers as required

     

    Apply Now
  • Customer Support Analyst

    We are currently seeking a highly motivated individual to serve as Customer Support Analyst out of our suburban Pittsburgh, PA office.

    Location: Pittsburgh, PA
    Department: Customer Support

    Overview:

    We are currently seeking a highly motivated individual to serve as Customer Support Analyst out of our suburban Pittsburgh, PA office.

    The candidate must have a minimum of three to six years of experience in high-touch customer service in a complex technical environment. This individual will be given authority (and responsibility) to drive issues to a final resolution, and must be able to balance client needs versus company priorities.

    Hiperos’ goal is to provide a positive balance of superior services to our clients and quality of life to our employees. Due to our planned growth, full-time career opportunities exist for talented, self-motivated, results-oriented team members. Hiperos offers competitive compensation packages commensurate with experience, and a comprehensive benefits plan.

    Responsibilities:

    • Develop expert-level knowledge of Hiperos software products
    • Provide a single point of customer contact for technical and support issues, facilitate cross-functional solutions to issues
    • Drive resolution of customer support cases, collaborating with Development, Product Management, Client Services, QA, and Sales to meet customer needs
    • Proactively monitor and update customers regarding technical needs, issues, and/or opportunities
    • Create training presentations to clients that will entail different functions of Hiperos Software
    • Assist in creating new procedures and policies

    General Qualifications:

    • Skills, knowledge, and experience to assist in a high-performance customer support function
    • Demonstrated skills in working customer issues through to completion with customers and internal resources at all levels
    • Highly organized, excellent problem-solving skills, detail oriented, and self-directed
    • A polished phone presence, and superior verbal and written communications skills
    • An exceptional work ethic dedicated to delivering for the customer coupled with the ability to manage challenging customer interactions while maintaining a professional demeanor and sense of humor
    • A high degree of resiliency and ability to thrive in a fast-paced environment
    • Familiarity with technologies such as Software as a Service, SQL, Web 2.0, JavaScript, XML, HTML. ASP.NET is a definite plus
    • Experience with SalesForce, Microsoft SharePoint, and other CRM related applications.
    • A bachelor’s degree in a related discipline or equivalent experience
    • Recent help desk client facing with SAS application
    Apply Now
  • Enterprise Software Implementation Associate

    Due to the continued success that Hiperos enjoys, we are growing our team and need an enthusiastic enterprise software implementation resource (Client Services Associate) in our Branchburg, NJ office and/or Pittsburgh, PA office.

    Location: Branchburg, NJ
    Department: Client Services

    Overview:

    Due to the continued success that Hiperos enjoys, we are growing our team and need an enthusiastic enterprise software implementation resource (Client Services Associate) in our Branchburg, NJ office and/or Pittsburgh, PA office. A person in this position will support the engagement managers in delivering on the technical, cost, and schedule commitments associated with one or more software implementation engagements for our growing client base.

    The ideal candidate will be someone whose career direction lies at the intersection of information technologies and solving business problems.

    Hiperos is an Opus product line. We were founded with a single focus – to help our customers get more value from their third parties and third party relationships.

    Responsibilities:

    • Learn the Hiperos software platform
    • Analyze business needs and conceptualize solutions using the application capabilities
    • Execute tasks and analyses as directed by managers during implementation engagements
    • Create, update, and refine documents, diagrams, and models as required by the engagement
    • Manage administration of the engagement including schedule, costs vs. budgets, and deliverables
    • Assist in the development and delivery of training to our customers
    • As a member of the customer-facing Client Services team, collaborate with other Hiperos functions (product management, application development) to achieve success

    General Qualifications:

    • A self-starter who can thrive in a fast-paced environment
    • Highest ethical standards and personal integrity
    • Working knowledge of Web 2.0 technologies, including Web applications or SaaS, social networks, web video, etc.
    • Basic understanding of supply chain management, procurement, project management, and/or enterprise software systems through experience or course work
    • Proficiency with MS Office suite, including Word, Excel, Outlook, PowerPoint, Project
    • Good data, business, and financial analysis skills
    • Bachelor’s degree in business, management, technology, supply management, or supply chain and one (1) to three (3) years prior work experience in a professional setting
    • Solid communications skills, both verbally and in writing
    Apply Now
  • Enterprise Software Implementation Manager

    Due to the continued success that Hiperos enjoys, we are growing our team and need an experienced enterprise software implementation manager (Client Services Manager) in our Branchburg, NJ office and/or Pittsburgh, PA office.

    Location: Branchburg, NJ
    Department: Client Services

    Overview:

    Due to the continued success that Hiperos enjoys, we are growing our team and need an experienced enterprise software implementation manager (Client Services Manager) in our Branchburg, NJ office  and/or Pittsburgh, PA office. This position will assume responsibility for the technical, cost, and schedule commitments associated with one or more software implementation engagements for our growing client base.

    Hiperos is an Opus product line. We were founded with a single focus – to help our customers get more value from their third parties and third party relationships.

    Responsibilities:

    • Own the customer relationship – function as primary point of contact during implementation, and maintain position as trusted advisor to clients
    • Define implementation projects, execute tasks, complete deliverables, coordinate staffing, and monitor and report results
    • Develop and deliver training

    General Qualifications:

    • Proven, hands-on experience successfully implementing SaaS and/or enterprise software applications
    • A working knowledge of third-party or supplier management, supply management (procurement/outsourcing), supply chain management, and/or contract management.
    • Direct experience in consulting for external clients
    • A self-starter who can thrive in a fast-paced environment with minimal direct supervision
    • Highest ethical standards and personal integrity
    • Good data, business, and financial analysis skills
    • Superior communications skills, both verbally and in writing
    • Proficiency with MS Office suite, including Word, Excel, Outlook, PowerPoint, Project
    • Bachelor’s degree in business, management, technology, supply management, or supply chain and seven (7) to ten (10) years prior work experience in a professional setting
    Apply Now
  • Senior Cloud Infrastructure Engineer

    The Senior Infrastructure Engineer (Senior Cloud Infrastructure Engineer) will maintain ownership of the strategic direction and roadmaps related to the global data center Infrastructure-as-a-Service (IaaS) architecture.

    Location: Pittsburgh, PA
    Department: Development

    Overview:

    The Senior Infrastructure Engineer (Senior Cloud Infrastructure Engineer) will maintain ownership of the strategic direction and roadmaps related to the global data center Infrastructure-as-a-Service (IaaS) architecture. This role will also participate in, support, and direct the engineering efforts for both the customer facing and corporate cloud data center and infrastructure technologies as well as mentor, train, and lead fellow team members and peers through design and implementation decisions to achieve balance between strategic design and tactical needs.

    Responsibilities:

    • Design and implement architectural roadmaps regarding the global data center Infrastructure-as-a-Service (IaaS) architecture
    • Develop and implement internal systems, processes, and best practices to be used by other teams designed to increase productivity
    • Participate in deep architectural discussions to ensure solutions are designed for successful deployment, security, and high availability in the cloud
    • Recommend architecture to meet business requirements
    • Design and maintain the customer facing and corporate global data center technologies with a focus on Infrastructure-as-a-Service (IaaS)
    • Design, implement, and maintain server, storage, network, and security infrastructure
    • Design, implement, and test disaster recovery and business continuity architecture
    • Create and implement automation for cloud platforms as well as monitoring and alerting purposes
    • Ensure all infrastructure components meet proper performance and capacity standards
    • Troubleshoot production issues and respond to after-hours escalations
    • Verify and resolve configuration and other non-software related issues

    General Qualifications:

    • Bachelor’s degree in computer information sciences or related focus
    • Minimum 5 to 7 years of infrastructure experience
    • Expertise in Linux operating systems (Red Hat)
    • Expertise in Windows operating systems
    • Expertise in network architecture, including load-balancing, DNS, BGP, IPSec VPNs, and active-active/multi-homed data centers
    • Expertise in security best practices and use of firewalls, IPS/IDS, encryption, and incident response
    • Expertise in virtualization technology such as VMware
    • Expertise in storage design for high availability and disaster recovery
    • Familiar with the interworking of Web applications and relational databases
    • Hands-on experience with a cloud provider, such as Azure or AWS
    • Hands-on experience with virtual private data centers, such as Rackspace
    • Design, implement, and support system monitoring infrastructure
    • Participate in and evaluate proof-of-concepts for server, storage, network, and security technologies to support the cloud infrastructure
    • Create automated processes using well-known languages and frameworks such as PowerShell, Puppet, and/or Chef
    • Experience with information systems in a 24/7, “real-time” environment
    • Must be detail oriented, organized, and have the ability to multi-task
    • Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives.
    • A drive for results and customer focus
    • Exceptional problem solving skills
    • Must be flexible with a “can do” attitude and have the ability to remain professional under high pressure situations.
    • Strong computer skills in MS Office, MS Project and MS Visio
    Apply Now
  • Senior Director, Product Management

    The Senior Director, Product Manager will lead Opus’s Data Solutions product strategy and capabilities, including the development and execution of Opus’s Data Solutions strategy and roadmap and delivery of its overall financial objectives.

    Location: New York, NY
    Department: Product Management

    Overview:

    The Senior Director, Product Manager will lead Opus’s Data Solutions product strategy and capabilities, including the development and execution of Opus’s Data Solutions strategy and roadmap and delivery of its overall financial objectives.  Opus is looking for a transformational and strategic leader who can take a core, best in class reference and legal entity data business which includes entity identifier mapping, entity monitoring and cleansing and de-duplicating services and not only continue to enhance the existing solutions to meet clients’ needs but also expand to a broader set of insight and intelligence capabilities that can be integrated throughout the Opus products. This position is based in New York.

    Responsibilities:

    • Be a catalyst for innovation and growth within the reference data and overall Opus data solutions business
    • Lead the development and implementation of the Data Solutions product roadmap.
    • Senior product expert positioned as a key resource with Clients, prospects and partners.
    • Work closely with the field sales team both pre-sale and post-sale, particularly as product expert and in designing solutions for Customers.
    • As subject matter expert, work with Sales and Project Management to gather/document business requirements
    • Write and curate clear, detailed business requirements for product and project initiatives
    • Work effectively within and across Opus data operations and engineering teams to execute projects and roadmap items
    • Work with peer product managers integrate data capabilities with other Opus products as appropriate
    • Provide training to the global sales team on Opus Data products.
    • Assist in creating go to market strategies
    • Stay abreast of changing industry regulations affecting product development.
    • Customer development: determining product-market fit for potential new product offerings.
    • 10-30% domestic and international travel.

    General Qualifications:

    • Basic understanding of financial institution regulatory environment.
    • Excellent written and verbal communication/presentation skills.
    • Self-motivated with the ability to work consistently and efficiently to achieve overall team as well as personal goals.
    Apply Now
  • Account Executive

    Due to the continued success that Hiperos enjoys, we are growing our team and need an experienced Account Executive in our Houston, TX, Chicago, IL Palo Alto, CA, and Branchburg, NJ offices to develop new clients for our Third Party Management SaaS-based offering.

    Location: Palo Alto, CA
    Department: Sales

    Overview:

    Due to the continued success that Hiperos enjoys, we are growing our team and need an experienced Account Executive in our Houston, TX, Chicago, IL Palo Alto, CA, and Branchburg, NJ offices to develop new clients for our Third Party Management SaaS-based offering. The selected candidate will possess high levels of motivation, resiliency, ethical standards, personal integrity and self-direction.

     

    Responsibilities:

    • Learning our solution and the associated value proposition
    • Prospecting a defined list of companies to build a qualified pipeline
    • Demonstrating expertise in a similar domain such as: GRC, E-Procurement, Supply Chain, Supplier Lifecycle Management
    • Working in partnership with pre-sales to gain a true understanding of prospects’ requirements
    • Developing appropriate strategies to ensure successful attainment of sales quotas
    • Acting as a true ambassador for the company
    • Occasional travel (to meet with customers, prospects or to attend conferences)

    General Qualifications:

    • Minimum of five years selling software and solutions to large enterprises
    • Demonstrable track record of success attaining quota, year over year
    • Exceptional references from managers, peers, and clients
    • Superior communications skills, both verbally and in writing. All candidates will be asked to provide writing samples and may be asked to deliver a presentation
    • Bachelor’s degree preferred.

    Desired Skills

    Hiperos’ goal is to provide a positive balance of superior services to our clients and quality of life to our employees. Due to our planned growth, full-time career opportunities exist for talented, self-motivated, results-oriented team members in our Hiperos location. Hiperos offers competitive compensation packages commensurate with experience, and a comprehensive benefits plan.

    Apply Now
  • Associate Customer Support Analyst

    We are currently looking for an Associate Customer Support Analyst for our products. In this role you will develop an understanding of how our customers do business and what role our products play in that business.

    Location: Branchburg, NJ
    Department: Customer Success

    Overview:

    We are currently looking for an Associate Customer Support Analyst for our products. In this role you will develop an understanding of how our customers do business and what role our products play in that business. Your ability to convey that understanding to anyone, anywhere, at any time will be paramount. You will work individually and within a team of expert software professionals to respond to specific customer needs and be a key liaison to the Opus software customers.

    Responsibilities:

    • Help customers identify and resolve problems, provide guidance and help those customers achieve their desired result.
    • Engage in proactive and independent self-study to develop knowledge of the software package and associated business understanding.

    General Qualifications:

    • 2 or 4 year degree from a university.
    • 2 or more years in Customer Support is desirable.
    • Proficiency with MS Office suite, including Word, Excel, Outlook, PowerPoint.
    • Experience with Customer Relationship Management Systems, Salesforce, JIRA, SharePoint.
    • Working knowledge of Web 2.0 technologies, including Web applications or SaaS, social networks, web video, etc.
    • Understands the importance of customer success and relations.
    • Excellent time management and organizational skills.
    • Must thrive in a fast-paced, time-compressed and dynamic environment.

    Desired Skills

    Problem Solving and Functional Awareness

    • Effective written and verbal communications for internal and external consumption at all levels of an organization.
    • Understand, troubleshoot, analyze and resolve issues reported to Customer Support by customers or Opus implementation staff.
    • Prioritize tasks and accurately document the nature of the reported problem.
    • Must be able to quickly assess the problem at hand and understand how important or unimportant the particular issue is to the customer all while keeping the big picture in mind.
    • Read, analyze, and comprehend functional documentation.
    • Respond to common inquiries from customers, regulatory agencies, or members of the business community.
    • Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
    • Comply with all Data Protection and Security requirements. Completing mandatory internal and external courses in a timely manner.

     

    Resolution Delivery

    • Provide an outstanding customer experience at all times.
    • Be the customer’s advocate by representing their needs and concerns inside of Opus.
    • Respond promptly to all customer inquiries.
    • Understand, troubleshoot, analyze and resolve reported incidents.
    • Ensure that customer inquiries are resolved in a timely manner.
    • Build strong relationships with both customer and Opus on-site personnel to help make every customer experience positive.
    • Serve as an escalation point for issues beyond Customer Support capability.
    • Prioritize cases based on case severity and impact to other clients.
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