We work relentlessly to earn and keep our customers' trust.

At Opus, we value collaboration, integrity and conviction. Our employees are smart and resourceful.  Our team members come from a range of backgrounds, and their diverse skills and experience enable Opus to thrive.

We are problem solvers, opportunists, and innovators. If this sounds like you – you’re in the right place.

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We take fun seriously.

We are firm believers that team happiness spurs productivity. We begin by hiring and empowering smart people who love what they do and add the following ingredients to create a work environment that inspires:

  1. Permission to test ideas and fail gracefully
  2. Team sharing through ‘lunch-and-learn’ meetings
  3. Social events like team cook-offs, outings to local sports venues, etc.
  4. Community service events like providing fresh, healthy produce to those in need (through our sponsorship of America’s Grow a Row)
  5. A comprehensive benefit package including medical, vision, dental, and educational benefits as well as commuter assistance, a 401k plan and more!

Our Values

One Mission

  • Customer

    We work relentlessly to earn and keep their trust. We serve our customers better than anyone else. We never settle for less than excellence.

  • Innovation

    We love a challenge and strive to define the industry. We simplify complexity and turn information into action. We seek new ideas both inside and outside the company.

  • Results

    We deliver on our commitments. We overcome setbacks by course correcting early. We always have a can-do-attitude.

One Team

  • Collaboration

    We believe in the collective genius and that working together creates superior results. We rigorously debate issues and ideas, not people.

  • Passion To Win

    We aspire to make the impossible, possible. We embrace change and continuous improvement. We define winning at the company level.

  • Bias For Action

    We are impatient to get things done. We organize teams with clear outcomes, roles and plans. Once decisions are made, we align behind them.

One Voice

  • Integrity

    We do what we say. We openly share our ideas including disagreements to enable resolution. We act ethically and treat others with respect.

  • Conviction

    We care deeply about what we do. We value strong points of view supported by facts. We do not compromise our positions simply to get along.

  • Inspire

    We pursue big ideas with an infectious enthusiasm. We are grounded in reality with an eye towards the future.

  • Customer Support Analyst – Associate (2nd Shift)

    Must be available to start work between the hours of 6-8 PM/EST.

    Location: Branchburg, NJ or New York, NY
    Department: Customer Support

    Overview:

    2nd Shift (Must be available to start work between the hours of 6-8 PM/EST)

    This is an outstanding opportunity to join a fast-paced and dynamic company in an entry-level role where front-line client relationship building and problem solving are paramount.

    We have outstanding benefits to include medical/dental/vision along with company-paid life insurance, disability coverage, 401(k) with match, and much more, including a generous PTO schedule!

    Opus is an Equal Opportunity Employer.

    Responsibilities:

    • Help clients identify and resolve problems, provide guidance and help those customers achieve their desired result.
    • Engage in proactive and independent self-study to develop knowledge of the software package and associated business understanding.
    • Understand, troubleshoot, analyze and resolve software issues reported to Customer Support by customers or Opus Global implementation staff.
    • Prioritize tasks and accurately document the nature of the reported problem.
    • Read, analyze, and comprehend functional documentation.
    • Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
    • Comply with all Data Protection and Security requirements. Completing mandatory internal and external courses in a timely manner. (Compliance products only)
    • Provide an outstanding customer experience at all time and be the customer’s advocate by representing their needs and concerns inside of Opus Global.
    • Build strong relationships with both customer and Opus Global on-site personnel to help make every customer experience positive.

    General Qualifications:

    • Understand the importance of customer success and relations.
    • Excellent time management and organizational skills.
    • Must thrive in a fast-paced, time-compressed and dynamic environment.
    • Two or Four year degree from a college or university.
    • Proficiency with MS Office suite, including Word, Excel, Outlook, PowerPoint.
    • Working knowledge of Web 2.0 technologies, including Web applications or SaaS, social networks, web video, etc.
    • Two or more years in Customer Support is desirable.
    • Experience with Customer Relationship Management Systems, Salesforce, Zendesk, JIRA, SharePoint is a plus.
    • Effective written and verbal communications with all levels of an organization internally and externally.
    Apply Now
  • Designer, User Experience and Interface

    Opus is looking for a hybrid contributor, one who has a solid understanding of user experience principles as well as visual design abilities.

    Location: Pittsburgh, PA
    Department: Development

    Overview:

    Are you an adaptable SaaS designer with an array of skills you’d like to put to the test?

    Opus is looking for a hybrid contributor, one who has a solid understanding of user experience principles as well as visual design abilities. We’re a hands-on, scrappy team and are looking for a Designer, User Experience and Interface with a similar mindset! The right candidate is a decisive, results-oriented problem solver, who enjoys a fast-paced work environment. This individual is organized and loves a good design challenge.

    We have outstanding benefits to include medical/dental/vision along with company-paid life insurance, disability coverage, 401(k) with match, and much more, including a generous PTO schedule!

    Our Pittsburgh team enjoys a fast-paced and dynamic environment along with a casual dress code, team lunches and onsite parking!

    Opus is an Equal Opportunity Employer.

    Responsibilities:

    • Contribute to the creation of a consumer-grade UX/UI for legacy applications working with customers, SMEs, and other organizational stakeholders
    • Work with product management, engineering, and SMEs to leverage research, personas, task analysis, competitive reviews, as well as craft and conduct interviews to create industry-leading user experiences
    • Produce consistent, well-designed deliverables within time constraints
    • Leverage tools and techniques that best convey UX and UI mockups, screen comps, prototypes, and wireframes

    General Qualifications:

    • Bachelor's Degree in Human-Computer Interaction, Liberal Arts, Humanities, or equivalent experience, Master’s preferred
    • Minimum 2 years working in user experience in a software development/product company environment, SaaS and B2B software preferred
    • Knowledge of current user experience and design methodologies
    • Demonstrated ability identifying solutions to business problems using a design perspective
    • A desire to work in a multitasking, fast-paced environment and to collaborate as a member of the product management team
    • Ability to create and refine user-experience expressed as deliverables, including task and gap analyses, content analysis and strategy, site maps, wireframes, flow diagrams, and user-requirements documents
    • Ability to prepare and present design recommendations based on business goals, user research, and UX and UI principles
    • Ability to participate in design and feedback sessions with varying audiences and synthesize results into a cohesive set of recommendations and best representation of inputs
    • Ability to look for solutions and information in creative ways and convey complicated results and insights to people of varying backgrounds
    • Ease with working in a cross-functional environment
    • Resilient thinker and a doer, eager to tackle challenges and solve problems
    • Intensely curious with an intrinsic love for excellent user experience
    • Strong written and spoken communication skills
    • Familiarity using Agile Methodologies preferred
    Apply Now
  • Intern – Customer Support Analyst

    This is a temporary opportunity for 20 hours/week to begin in early Summer 2018.

    Location: Branchburg, NJ
    Department: Customer Support

    Overview:

    This is a temporary opportunity for 20 hours/week to begin in early Summer 2018.           

    In this intern role, you will develop an understanding of how our customers do business and what role our products play in that business. You will work individually and within a team of expert software professionals to respond to specific customer needs and be a key liaison to the Opus Global compliance software customers.

    Responsibilities:

    • Help clients identify and resolve problems, provide guidance and help those customers achieve their desired result.
    • Engage in proactive and independent self-study to develop knowledge of the software package and associated business understanding.
    • Understand, troubleshoot, analyze and resolve software issues reported to Customer Support by customers or Opus Global implementation staff.
    • Prioritize tasks and accurately document the nature of the reported problem.
    • Read, analyze, and comprehend functional documentation.
    • Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
    • Comply with all Data Protection and Security requirements. Completing mandatory internal and external courses in a timely manner. (Compliance products only)
    • Provide an outstanding customer experience at all time and be the customer’s advocate by representing their needs and concerns inside of Opus Global.
    • Build strong relationships with both customer and Opus Global on-site personnel to help make every customer experience positive.

    General Qualifications:

    • Understand the importance of customer success and relations.
    • Excellent time management and organizational skills.
    • Must thrive in a fast-paced, time-compressed and dynamic environment.
    • Currently pursuing a two or four-year degree program.
    • Proficiency with MS Office suite, including Word, Excel, Outlook, PowerPoint.
    • 1-2 years experience in customer support is a plus.
    • Experience with Customer Relationship Management Systems, Salesforce, Zendesk, JIRA, SharePoint is a plus.
    • Effective written and verbal communications with all levels of an organization internally and externally.
    Apply Now
  • IT Network Analyst – Overnight Shift 4-10s (Remote Position)

    Are you an IT professional who sees themselves at a technology company working among the best talent in the industry? Opus invites you to learn more about this outstanding entry-level opportunity to work as part of our gifted operations group where customer service and team orientation is paramount!

    Location: Pittsburgh, PA
    Department: Tech Operations

    Overview:

    Looking for a fast-paced and ever-changing environment where you support the hottest technology, including cloud computing, open source servers and virtualization as well as the latest operating systems and databases? Are you an IT professional who sees themselves at a technology company working among the best talent in the industry? Opus invites you to learn more about this outstanding entry-level opportunity to work as part of our gifted operations group where customer service and team orientation is paramount!

    The IT Network Analyst builds and supports networked systems across our enterprise in accordance with the mission and core values of the organization. The roles of this position include planning, developing, installing, configuring, maintaining, supporting, and optimizing of networked resources, hosted physical and virtual servers, remote workstations, web servers and applications, and IPv4 networks. This position troubleshoots performance issues, malfunctioning servers, networking equipment and IT services exclusively using remote access technologies. This position includes support of large, customer-facing systems that adhere to Service Level Agreements (SLAs). These systems utilize IaaS and managed service provider hosting and run websites and services on Windows and Linux operating systems.

    Please note: This schedule will include 4 10-hour days for the overnight shift as a work-from-home (remote) opportunity.  Candidates must be available to train during daylight hours at the office for the initial 6-8 weeks.  

    Work Schedule and Travel Requirements:

    A typical workweek is 40 hours plus other hours as may be necessary to complete job duties. This schedule will include 4 10-hour days for the overnight shift as a work-from-home (remote) opportunity.  Candidates must be available to train during daylight hours at the office for the initial 6-8 weeks.

    Travel, including airline travel and overnight stays, may be required on an occasional basis.

    We have outstanding benefits to include medical/dental/vision along with company-paid life insurance, disability coverage, 401(k) with match, and much more, including a generous PTO schedule!

    Our Pittsburgh team enjoys a fast-paced and dynamic environment along with a casual dress code, team lunches and onsite parking!

    Opus is an Equal Opportunity Employer.

    Responsibilities:

    • Configures and troubleshoots malfunctioning servers, networking equipment or other IT services in a remote access only environment.
    • Implements improvements, modifications, and/or replacements of our IPv4 network infrastructure and demonstrates command of network tools used to complete these tasks.
    • Conducts research on network products, services, protocols, and standards in support of network procurement and development efforts.
    • Identifies and implements remedies IaaS performance bottlenecks in large environments with tens or hundreds of physical and virtual servers.
    • Contributes to and implements policies, procedures, and associated training for network resource administration, security best practices, appropriate use, and disaster recovery as directed by management.
    • Creates/updates/maintains documentation of processes, application operations and servers.
    • Ensures network and IP connectivity of all workstations, application servers, and back-end office infrastructure.
    • Serves as a backup for team members, seeks cross-training in their areas of expertise, and perform their duties in their absence.
    • Performs other duties as assigned.

    General Qualifications:

    • Associate’s Degree in an IT-related discipline, Bachelor’s preferred.
    • Strong sense of customer service orientation.
    • Strong interpersonal and written communication skills along with the ability to effectively communicate directly with stakeholders.
    • Ability to communicate ideas using user-friendly language to non-technical customers.
    • Ability to effectively prioritize and execute tasks in a high-pressure environment.
    • Demonstrated analytical and problem-solving abilities.
    • Ability to thoroughly research issues as required.
    • Self-motivated, highly positive attitude.
    • Experience working in a team-oriented, collaborative environment.
    • Excellent attention to detail.

    Desired Skills

    The ideal candidate will have a background that includes experience in one or more of the following areas (practical job experience preferred but not required in all areas):

    • Experience with web applications.
    • Experience working with managed service providers.
    • Experience building and supporting IaaS services.
    • Experience supporting devices using only remote access.
    • Experience with supporting customer-facing systems.
    • Experience with environments that adhere to Service Level Agreements
    • Experience with supported large environments with 10s or 100s of servers
    • Experience troubleshooting malfunctioning servers, networking equipment and IT services.
    • Experience with Windows and Linux operating systems.
    • Experience building and supporting physical and virtual servers.
    • Experience building and supporting web servers.
    • Experience building and supporting IPv4 networks.
    • Experience working in an on-call rotation including day, evening, and weekend hours.

     

    Apply Now
  • Manager, User Experience

    Opus is currently in search of a gifted and talented UX professional to join our Product Management team in a role to drive and lead user experience to support our Hiperos 3PM product.

    Location: Pittsburgh, PA
    Department: Product Management

    Overview:

    Do you have a passion for leading UX efforts across the product team and collaborating with all stakeholders?  Do you enjoy working in a hands-on UX capacity while providing mentoring opportunities for designers?

    Opus is currently in search of a gifted and talented UX professional to join our Product Management team in a role to drive and lead user experience to support our Hiperos 3PM product.

    We have outstanding benefits to include medical/dental/vision along with company-paid life insurance, disability coverage, 401(k) with match, and much more, including a generous PTO schedule!

    Our Pittsburgh team enjoys a fast-paced and dynamic environment along with a casual dress code, team lunches and onsite parking!

    Opus is an Equal Opportunity Employer.

    Responsibilities:

    • Lead the effort to create a consumer-grade UX/UI for legacy applications working with customers, SMEs, and other organizational stakeholders
    • Work with product management, engineering, and SMEs to leverage research, personas, task analysis, competitive reviews, as well as craft and conduct interviews to create industry-leading user experiences
    • Provide significant input into decisions that shape customer experience, optimization plans, website design, and product development
    • Direct work of designers, providing critical eye and timely feedback to ensure consistency and quality of design deliverables
    • Become a system expert and leverage that knowledge to understand business processes as they relate to system design
    • Leverage tools and techniques that best convey UX and UI mockups, screen comps, and wireframes

    General Qualifications:

    • Bachelor's Degree in Human-Computer Interaction, Liberal Arts, Humanities, or equivalent experience, Master’s preferred
    • Minimum 7 years working in user experience in a software development/product company environment, SaaS software preferred
    • 3+ years of leading design teams by inspiring passion, dedication, and amazing work from all team members
    • In-depth knowledge of current user experience and design methodologies
    • Demonstrated ability identifying solutions to business problems using a design perspective
    • A desire to work in a multitasking, fast-paced environment and to collaborate as a member of the product management team
    • Ability to look for solutions and information in creative ways and convey complicated results and insights to people of varying backgrounds
    • Intensely curious with an intrinsic love for excellent user experience
    • Strong written and spoken communication skills
    • Familiarity using Agile Methodologies preferred
    • Ability to create and refine user-experience expressed as deliverables, including task and gap analyses, content analysis and strategy, site maps, wireframes, flow diagrams, and user-requirements documents
    • Extremely strong interpersonal and client presentation skills
    • Ability to prepare and present design recommendations based on business goals, user research, and UX and UI principles
    • Ability to facilitate design and feedback sessions with varying audiences and synthesize results into a cohesive set of recommendations and best representation of inputs
    • Ease with working in a cross-functional environment
    • Ability to be a trusted internal and external adviser and evangelist
    • Resilient thinker and a doer, eager to tackle challenges and solve problems
    Apply Now
  • Senior Implementation Associate

    This is a hands-on software configuration and implementation position. As a member of a Professional Services directorate, competently execute assigned implementation engagement tasks within the schedule, cost, and quality boundaries defined for the engagement.

    Location: Branchburg, NJ
    Department: Client Services

    Overview:

    This is a hands-on software configuration and implementation position. As a member of a Professional Services directorate, competently execute assigned implementation engagement tasks within the schedule, cost, and quality boundaries defined for the engagement.

    We have outstanding benefits to include medical/dental/vision along with company-paid life insurance, disability coverage, 401(k) with match, and much more, including a generous PTO schedule!

    Our Pittsburgh team enjoys a fast-paced and dynamic environment along with a casual dress code, team lunches and onsite parking!

    Opus is an Equal Opportunity Employer.

    Responsibilities:

    • Execute tasks and analyses as directed by managers during implementation engagements
    • Create, update, and refine documents, diagrams, and models as required by the engagement
    • Analyze business needs and conceptualize solutions using the application capabilities
    • Assist in administration of the engagement including schedule, costs vs. budgets, and deliverables
    • Assist in the development and delivery of training to our customers
    • Using polished consultative skills, establish relationships as a respected advisor to clients
    • As a member of the customer-facing Professional Services team, collaborate with other Opus functions (product management, application development) to achieve success
    • Learn the Opus products and business solutions, and their business value to clients
    • Represent Opus in a positive and professional manner

    General Qualifications:

    • Working knowledge of enterprise software implementation, information technology, and/or project management
    • Understanding of supply chain management, procurement, project management, and/or enterprise software systems through experience or course work
    • Proficiency with MS Office suite, including Word, Excel, Outlook, PowerPoint, Project
    • Working knowledge of Web 2.0 technologies, including Web applications or SaaS, social networks, web video, etc.
    • Good data, business, and financial analysis skills
    • Self-starter, operate in a fast-paced environment with minimal direct supervision
    • Solid communications skills, both verbally and in writing
    • Effective presentation skills to communicate with all levels at clients
    • Bachelor’s degree in business, management, technology, supply management, or supply chain
    • Three (3) to seven (7) years prior work experience in a professional setting
    Apply Now
  • Senior QA Engineer

    Opus is currently seeking a senior-level QA engineer who has the energy and enthusiasm to grow and develop beyond the usual scope of manual testing!

    Location: Pittsburgh, PA
    Department: Development

    Overview:

    Are you a manual tester looking for an opportunity to grow into an automation role where you can expand into the latest technology?  Looking to partner with a talented development team genuinely invested in the QA process for new product development?

    Opus is currently seeking a senior-level QA engineer who has the energy and enthusiasm to grow and develop beyond the usual scope of manual testing!

    Please note that this position may occasionally require off hours and weekends.

    We have outstanding benefits to include medical/dental/vision along with company-paid life insurance, disability coverage, 401(k) with match, and much more, including a generous PTO schedule!

    Our Pittsburgh team enjoys a fast-paced and dynamic environment along with a casual dress code, team lunches and onsite parking!

    Opus is an Equal Opportunity Employer.

    Responsibilities:

    • Developing and maintaining libraries of automated tests and supporting components.
    • Developing and participating in code reviews for UI tests, Unit Tests, and REST API tests.
    • Review requirements specifications and technical design documents to provide timely and meaningful feedback.
    • Create detailed, comprehensive and well-structured test plans and test cases.
    • Perform manual white box and black box testing on a multi-tier web-based application.
    • Identify, record, document thoroughly and track bugs.
    • Perform thorough regression testing when bugs are resolved.

    General Qualifications:

    • Minimum 5+ years of software QA practice preferably on web-based product.
    • Minimum 2+ years of C#.Net programming experience.
    • Minimum 1+ years automation experience against a web application.
    • Technical skills must include C#, Selenium, and at least one scripting language.
    • Experience with creation and execution of testing plans.
    • Hands-on experience with both white box and black box testing.
    • Hands-on experience with automated testing tools.
    • Be team-oriented, self-motivated and have good communication and organizational skills.
    • Energetic, self-motivated, strong work ethic, enjoys challenges and a fast-paced environment.
    • Ability to effectively interact and communicate with all levels of employees, management, vendors and customers.
    • Ability to explain problems, solutions and make recommendations.
    • Ability to handle pressure in a professional manner.
    • Technical experience in ASP. NET, XSL, ADO.NET, Web Services, SQL, XML and JavaScript are a plus.
    • Undergraduate degree in computer science or related area of study.
    • Experience testing Software as a Service is a plus.
    • Experience with performance and/or security testing is a plus.
    • Experience testing microservices is a big plus.
    Apply Now
  • Software Engineer (Junior-to-Mid Level)

    Opus is currently expanding our development team in Pittsburgh! We are looking forward to hiring a Software Engineer at the junior-to-mid level to join our team as a key player for fixing bugs on legacy code and features.

    Location: Pittsburgh, PA
    Department: Development

    Overview:

    Opus is currently expanding our development team in Pittsburgh!  We are looking forward to hiring a Software Engineer at the junior-to-mid level to join our team as a key player for fixing bugs on legacy code and features.  This is a excellent opportunity to step into a close-knit, start-up type atmosphere where you can work on something new everyday and touch all areas of our applications.  A self-starter, go-getter attitude is critical to this role — it’s a fast-paced environment that is ideal for those who like to learn and work among the very brightest!

    We have outstanding benefits to include medical/dental/vision along with company-paid life insurance, disability coverage, 401(k) with match, and much more, including a generous PTO schedule!

    Our Pittsburgh team enjoys a fast-paced and dynamic environment along with a casual dress code, team lunches and onsite parking!

    Opus is an Equal Opportunity Employer.

    Responsibilities:

    • Develop and maintain solutions on a .Net framework.
    • Perform maintenance and bug fixing on an existing code base.
    • Participate in product planning and daily team stand up meetings.
    • Participate as a contributor and reviewer in team code reviews.
    • Effectively interact and collaborate with all levels of employees, management, vendors and customers.
    • Explain problems, solutions and make recommendations.

    General Qualifications:

    • Bachelor’s Degree in Computer Science or relevant engineering field.
    • Minimum 3 years .NET programming experience
    • Technical skills must include C#, ASP.NET, MVC, JQuery, JavaScript (Angular is a plus)
    • Familiarity with relational databases (SQL Server preferred)
    • Good working knowledge of object-oriented concepts and application design principles
    • Ability to work as part of a team on large scale solutions.
    • Excellent communication skills both verbal and written
    • A strong work ethic and a positive attitude
    • Strong team orientation
    Apply Now