We work relentlessly to earn and keep our customers' trust.

At Opus, we value collaboration, integrity and conviction. Our employees are smart and resourceful.  Our team members come from a range of backgrounds, and their diverse skills and experience enable Opus to thrive.

We are problem solvers, opportunists, and innovators. If this sounds like you – you’re in the right place.

View Current Openings

We take fun seriously.

We are firm believers that team happiness spurs productivity. We begin by hiring and empowering smart people who love what they do and add the following ingredients to create a work environment that inspires:

  1. Permission to test ideas and fail gracefully
  2. Team sharing through ‘lunch-and-learn’ meetings
  3. Social events like team cook-offs, outings to local sports venues, etc.
  4. Community service events like providing fresh, healthy produce to those in need (through our sponsorship of America’s Grow a Row)
  5. A comprehensive benefit package including medical, vision, dental, and educational benefits as well as commuter assistance, a 401k plan and more!

Our Values

One Mission

  • Customer

    We work relentlessly to earn and keep their trust. We serve our customers better than anyone else. We never settle for less than excellence.

  • Innovation

    We love a challenge and strive to define the industry. We simplify complexity and turn information into action. We seek new ideas both inside and outside the company.

  • Results

    We deliver on our commitments. We overcome setbacks by course correcting early. We always have a can-do-attitude.

One Team

  • Collaboration

    We believe in the collective genius and that working together creates superior results. We rigorously debate issues and ideas, not people.

  • Passion To Win

    We aspire to make the impossible, possible. We embrace change and continuous improvement. We define winning at the company level.

  • Bias For Action

    We are impatient to get things done. We organize teams with clear outcomes, roles and plans. Once decisions are made, we align behind them.

One Voice

  • Integrity

    We do what we say. We openly share our ideas including disagreements to enable resolution. We act ethically and treat others with respect.

  • Conviction

    We care deeply about what we do. We value strong points of view supported by facts. We do not compromise our positions simply to get along.

  • Inspire

    We pursue big ideas with an infectious enthusiasm. We are grounded in reality with an eye towards the future.

  • Customer Support Analyst – Associate (2nd Shift)

    Must be available to start work between the hours of 6-8 PM/EST.

    Location: Branchburg, NJ or New York, NY
    Department: Customer Support

    Overview:

    2nd Shift (Must be available to start work between the hours of 6-8 PM/EST)
    This is an outstanding opportunity to join a fast-paced and dynamic company in an entry-level role where front-line client relationship building and problem solving are paramount.

    Responsibilities:

    • Help clients identify and resolve problems, provide guidance and help those customers achieve their desired result.
    • Engage in proactive and independent self-study to develop knowledge of the software package and associated business understanding.
    • Understand, troubleshoot, analyze and resolve software issues reported to Customer Support by customers or Opus Global implementation staff.
    • Prioritize tasks and accurately document the nature of the reported problem.
    • Read, analyze, and comprehend functional documentation.
    • Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
    • Comply with all Data Protection and Security requirements. Completing mandatory internal and external courses in a timely manner. (Compliance products only)
    • Provide an outstanding customer experience at all time and be the customer’s advocate by representing their needs and concerns inside of Opus Global.
    • Build strong relationships with both customer and Opus Global on-site personnel to help make every customer experience positive.

    General Qualifications:

    • Understand the importance of customer success and relations.
    • Excellent time management and organizational skills.
    • Must thrive in a fast-paced, time-compressed and dynamic environment.
    • Two or Four year degree from a college or university.
    • Proficiency with MS Office suite, including Word, Excel, Outlook, PowerPoint.
    • Working knowledge of Web 2.0 technologies, including Web applications or SaaS, social networks, web video, etc.
    • Two or more years in Customer Support is desirable.
    • Experience with Customer Relationship Management Systems, Salesforce, Zendesk, JIRA, SharePoint is a plus.
    • Effective written and verbal communications with all levels of an organization internally and externally.
    Apply Now
  • Data Analyst

    Opus seeks a Data Analyst to contribute in development, deployment, performance enhancement and support of our reporting efforts.

    Location: Pittsburgh, PA
    Department: Development

    Overview:

    Opus seeks a Data Analyst to contribute in development, deployment, performance enhancement and support of our reporting efforts.

    Responsibilities:

    • Ensure that new database code meets company standards for readability, reliability, and performance.
    • Design indexes for existing applications, choosing when to add or remove indexes.
    • Investigate performance issues with stored procedures, functions, and views.
    • Perform investigative data analysis.
    • Write SQL Server queries and T-SQL code to provide data to internal or external customers.
    • Create SQL Server queries and T-SQL to remediate data issues and/or support customer migrations to new versions of our application.
    • Follow change management guidelines and procedures.
    • Monitor all existing SQL environments.
    • Be involved in building any new SQL environments.
    • Be familiar with Failover Clustering and “Always On” MS SQL technology
    • Be familiar with Database Mirroring/Transactional Log Shipping and Replication technology
    • Available for an On-Call rotation.
    • Available to work outside normal business hours for database maintenance (Nights/Weekends).

    General Qualifications:

    • Bachelor’s Degree in a related field or equivalent experience
    • Experience writing and improving SQL Server queries and T-SQL required.
    • Experience in NoSQL Environments (ex. Mongo) preferred.
    • 2-5 years’ experience working in complex centralized IT operations.
    • Experience with enterprise SaaS solutions preferred.
    • Experience with information systems in a 24/7, “real-time” environment.
    • Must be detail oriented, organized, and have the ability to multi-task.
    • Ability to maintain supportive relationships with peers, clients, partners, and corporate executives.
    • Must be flexible with a “can do” attitude and have the ability to remain professional under high pressure situations.
    • Strong computer skills in MS Office.
    • Experience with SQL monitoring tools (i.e. SQL RedGate) is a plus but not required.
    • Experience with Microsoft Visual Studio / GIT is a plus but not required.
    • Experience with Octopus is a plus but not required.
    • Experience with MS SQL SSIS and SSRS a plus but not required.
    Apply Now
  • Designer, User Experience and Interface

    Opus is looking for a hybrid contributor, one who has a solid understanding of user experience principles as well as visual design abilities.

    Location: Pittsburgh, PA
    Department: Development

    Overview:

    Are you an adaptable SaaS designer with an array of skills you’d like to put to the test?

    Opus is looking for a hybrid contributor, one who has a solid understanding of user experience principles as well as visual design abilities. We’re a hands-on, scrappy team and are looking for a Designer, User Experience and Interface with a similar mindset! The right candidate is a decisive, results-oriented problem solver, who enjoys a fast-paced work environment. This individual is organized and loves a good design challenge.

    Responsibilities:

    • Contribute to the creation of a consumer-grade UX/UI for legacy applications working with customers, SMEs, and other organizational stakeholders
    • Work with product management, engineering, and SMEs to leverage research, personas, task analysis, competitive reviews, as well as craft and conduct interviews to create industry-leading user experiences
    • Produce consistent, well-designed deliverables within time constraints
    • Leverage tools and techniques that best convey UX and UI mockups, screen comps, prototypes, and wireframes

    General Qualifications:

    • Bachelor's Degree in Human-Computer Interaction, Liberal Arts, Humanities, or equivalent experience, Master’s preferred
    • Minimum 2 years working in user experience in a software development/product company environment, SaaS and B2B software preferred
    • Knowledge of current user experience and design methodologies
    • Demonstrated ability identifying solutions to business problems using a design perspective
    • A desire to work in a multitasking, fast-paced environment and to collaborate as a member of the product management team
    • Ability to create and refine user-experience expressed as deliverables, including task and gap analyses, content analysis and strategy, site maps, wireframes, flow diagrams, and user-requirements documents
    • Ability to prepare and present design recommendations based on business goals, user research, and UX and UI principles
    • Ability to participate in design and feedback sessions with varying audiences and synthesize results into a cohesive set of recommendations and best representation of inputs
    • Ability to look for solutions and information in creative ways and convey complicated results and insights to people of varying backgrounds
    • Ease with working in a cross-functional environment
    • Resilient thinker and a doer, eager to tackle challenges and solve problems
    • Intensely curious with an intrinsic love for excellent user experience
    • Strong written and spoken communication skills
    • Familiarity using Agile Methodologies preferred
    Apply Now
  • Head of Field Marketing and Demand Generation

    As the Head of Demand Generation, you will be responsible for developing the lead strategy and executing marketing programs that drive leads and grow revenue for Opus.

    Location: London, UK
    Department: Marketing

    Overview:

    As the Head of Demand Generation, you will be responsible for developing the lead strategy and executing marketing programs that drive leads and grow revenue for Opus. The successful candidate will be both strategic and hands-on – a doer who can roll up his or her sleeves and drive results.

    You will partner with sales and marketing to create and execute demand generation strategies to increase leads and pipeline for Opus’s solutions, including Know Your Customer compliance (Alacra), Third Party Risk Management (Hiperos) and data solutions. Product marketing and sales enablement are also essential pieces of this role, ensuring that lead generation programs are based on solid messaging and can be delivered easily by sales.

    Responsibilities:

    • Build online/offline strategy, partnering with sales and content/digital marketing leaders, to drive leads
    • Segment prospects by value and target accordingly, partnering with field partners and using analytics in Salesforce
    • Execute integrated programs to include advertising, PPC, custom events, tradeshows, webinars, email, direct calling and partner marketing lead generation
    • Develop strategies to increase customer acquisition through organic, partner and paid channels
    • Align closely with Sales to develop demand gen strategies that drive predictable revenue
    • Create, manage and deliver campaigns to generate leads from new markets
    • Establish KPIs for all programs, develop forecasts and track performance to ensure we're delivering expected outcomes
    • Work closely with the marketing, sales and product teams to ensure lead targets are met and all campaigns are executed successfully
    • Oversee creation of marketing automation flow and lead nurture processes in Salesforce/Pardot and ensure timely, thorough followup and reporting/tracking of leads
    • Product Marketing – Define key messages/value props aligned to customer pain points
    • Sales Enablement – Create compelling value propositions and sales enablement materials (Presentations, ROI tools, etc) to support lead gen for sales
    • Analyst Relations – Partner with Overall Head of Marketing to build out strong industry analyst relations program to drive endorsements and coverage

    General Qualifications:

    • A strong leader who can manage multiple priorities with ease and has experience converting impressions to leads
    • Experience with SaaS solutions, marketing techniques and marketing technologies such as Salesforce, Pardot, Optimizely, etc required
    • Proven track record of demand generation and lead management in a B2B/SaaS company
    • Leadership experience managing teams and consultants
    • Experience with marketing and sales platforms including Salesforce, Pardot, Optimizely, etc
    • Strong communication and interpersonal skills, including excellent writing skills
    • Analytical and data-driven
    • At least 7-10 years of experience in marketing
    • BA or BS in Marketing, Business or related field
    • Experience in risk management or financial services a plus
    • Creative, smart, fun, team player
    Apply Now
  • Intern – Customer Support Analyst

    This is a temporary opportunity for 20 hours/week to begin in late Spring 2018.

    Location: Branchburg, NJ
    Department: Customer Support

    Overview:

    This is a temporary opportunity for 20 hours/week to begin in late Spring 2018.           

    In this intern role, you will develop an understanding of how our customers do business and what role our products play in that business. You will work individually and within a team of expert software professionals to respond to specific customer needs and be a key liaison to the Opus Global compliance software customers.

    Responsibilities:

    • Help clients identify and resolve problems, provide guidance and help those customers achieve their desired result.
    • Engage in proactive and independent self-study to develop knowledge of the software package and associated business understanding.
    • Understand, troubleshoot, analyze and resolve software issues reported to Customer Support by customers or Opus Global implementation staff.
    • Prioritize tasks and accurately document the nature of the reported problem.
    • Read, analyze, and comprehend functional documentation.
    • Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
    • Comply with all Data Protection and Security requirements. Completing mandatory internal and external courses in a timely manner. (Compliance products only)
    • Provide an outstanding customer experience at all time and be the customer’s advocate by representing their needs and concerns inside of Opus Global.
    • Build strong relationships with both customer and Opus Global on-site personnel to help make every customer experience positive.

    General Qualifications:

    • Understand the importance of customer success and relations.
    • Excellent time management and organizational skills.
    • Must thrive in a fast-paced, time-compressed and dynamic environment.
    • Currently pursuing a two or four-year degree program.
    • Proficiency with MS Office suite, including Word, Excel, Outlook, PowerPoint.
    • 1-2 years experience in customer support is a plus.
    • Experience with Customer Relationship Management Systems, Salesforce, Zendesk, JIRA, SharePoint is a plus.
    • Effective written and verbal communications with all levels of an organization internally and externally.
    Apply Now
  • Manager, User Experience

    Opus is seeking a Manager of User Experience (UX) to support our Hiperos product line and join our team located in Pittsburgh, PA. This is a hands-on role in a team oriented, start-up like environment.

    Location: Pittsburgh, PA
    Department: Product Management

    Overview:

    Opus is seeking a Manager of User Experience (UX) to support our Hiperos product line and join our team located in Pittsburgh, PA. This is a hands-on role in a team oriented, start-up like environment. This position reports to the Vice President of Product Management, 3PM.

    Responsibilities:

    • Lead the effort to create a consumer-grade UX/UI for legacy applications working with customers, SMEs, and other organizational stakeholders
    • Work with product management, engineering, and SMEs to leverage research, personas, task analysis, competitive reviews, as well as craft and conduct interviews to create industry-leading user experiences
    • Provide significant input into decisions that shape customer experience, optimization plans, website design, and product development
    • Direct work of designers, providing critical eye and timely feedback to ensure consistency and quality of design deliverables
    • Become a system expert and leverage that knowledge to understand business processes as they relate to system design
    • Leverage tools and techniques that best convey UX and UI mockups, screen comps, and wireframes

    General Qualifications:

    • Bachelor's Degree in Human-Computer Interaction, Liberal Arts, Humanities, or equivalent experience, Master’s preferred
    • Minimum 7 years working in user experience in a software development/product company environment, SaaS software preferred
    • 3+ years of leading design teams by inspiring passion, dedication, and amazing work from all team members
    • In-depth knowledge of current user experience and design methodologies
    • Demonstrated ability identifying solutions to business problems using a design perspective
    • A desire to work in a multitasking, fast-paced environment and to collaborate as a member of the product management team
    • Ability to look for solutions and information in creative ways and convey complicated results and insights to people of varying backgrounds
    • Intensely curious with an intrinsic love for excellent user experience
    • Strong written and spoken communication skills
    • Familiarity using Agile Methodologies preferred
    • Ability to create and refine user-experience expressed as deliverables, including task and gap analyses, content analysis and strategy, site maps, wireframes, flow diagrams, and user-requirements documents
    • Extremely strong interpersonal and client presentation skills
    • Ability to prepare and present design recommendations based on business goals, user research, and UX and UI principles
    • Ability to facilitate design and feedback sessions with varying audiences and synthesize results into a cohesive set of recommendations and best representation of inputs
    • Ease with working in a cross-functional environment
    • Ability to be a trusted internal and external adviser and evangelist
    • Resilient thinker and a doer, eager to tackle challenges and solve problems
    Apply Now
  • Office Manager – Maternity Cover

    This is an excellent opportunity for a self-starter to support a talented team of professionals for a maternity cover through December 2018.

    Location: London, UK
    Department: Administration

    Overview:

    This is an excellent opportunity for a self-starter to support a talented team of professionals for a maternity cover through December 2018.  We are looking for a gifted administrative professional who can adapt to multiple changing prioritities within a fast-paced and ever-changing environment.  

    At least 2 years in a similar experience is required

    Excellent MS skills are essential

    Office-based full time position

    Responsibilities:

    • General office duties
    • Ensure the smooth running of the office on a day-to-day basis
    • Implement and maintain procedures/office administrative systems
    • Ensure the office environment is inviting, clean and meets health and safety regulations
    • Book travel and accommodation for staff
    • Organise all office events: Christmas, Summer, staff drinks/activities etc
    • Book meeting rooms and provide refreshments when needed
    • Maintain holiday and sickness records
    • Order stationery and technical supplies
    • Collect/distribute post in the morning and stamp and send out in the evening
    • Order couriers
    • Maintain accurate credit card expenses for the office corporate card
    • Liaise with Operations to oversee technical issues, as well as Building Management and third party contractor for technical issues (internet, email server, etc)
    • Answer phone on third ring when help desk personnel are engaged on the phone
    • Collate vendor usage and update on our office server for staff access
    • Ensure the Office Management Procedure Manual is updated and accurate
    • Arrange annual volunteer days for the whole office to take part in
    • Sales Admin
    • Process renewals and new contracts on Sales Admin system
    • Check Daily Sales Report on a weekly basis and extend ID’s if needed after checking with sales people
    • Assist Sales team with formatting of proposals and presentations.
    • Create client training guides for account managers
    • Support the Managing Director
    • Schedule meetings with clients, partners, prospects, candidates when requested
    • Process his corporate credit card monthly expenses
    • Take minutes and actions in Sales meeting & distribute after
    • Collate & distribute weekly Pipeline & Good News Stories
    • Personnel duties
    • Coordinate the onboarding/offboarding staff and organising induction programmes for new employees
    • Coordinate issue security passes with Serviced Office Management and update of staff details to security desk
    • Keep employee contact details up to date
    • Assist in obtaining visas for staff to work in other countries
    • Marketing
    • Maintain and update the UK event calendar
    • Organise client events in coordination with the sales department and/or Marketing
    • Organise tradeshows, exhibitions, conferences as required. Booking all aspects of stand (IT, refreshments, marketing collateral, promotional materials etc.) and liaise with event organisers, Sales Director and Marketing department.
    • Ensure Conference attendees are added to Salesforce
    • Budget tracking/expenses for UK
    • Assist Head of Marketing on delivering targeted email marketing campaigns, this may be part of a pre or post show event or may be a specific product campaign to a targeted audience.
    • Adapt US PowerPoint presentations and marketing collateral for UK/Europe market
    • Present updates on events, conferences, etc at Monday morning sales meeting
    • Monitor, review and enter KYC lead fill-in forms
    • Work with Head of Marketing and Sales to update and re-align sales territory tags in Salesforce.
    • Assist with UK Salesforce administration (beyond Marketing/lead generation)
    • Assist US Marketing on specific initiatives.

    General Qualifications:

    • Reliability and discretion: you will often learn of confidential matters
    • Adaptability
    • Communication, negotiation and relationship-building skills
    • Organisational skills
    • IT skills
    • Problem solving skills
    • Initiative
    • Leadership and the ability to ‘make things happen’
    • Budgeting skills
    • Attention to detail
    Apply Now
  • Software Engineer (Junior-to-Mid Level)

    Opus is currently expanding our development team in Pittsburgh! We are looking forward to hiring a Software Engineer at the junior-to-mid level to join our team as a key player for fixing bugs on legacy code and features.

    Location: Pittsburgh, PA
    Department: Development

    Overview:

    Opus is currently expanding our development team in Pittsburgh!  We are looking forward to hiring a Software Engineer at the junior-to-mid level to join our team as a key player for fixing bugs on legacy code and features.  This is a excellent opportunity to step into a close-knit, start-up type atmosphere where you can work on something new everyday and touch all areas of our applications.  A self-starter, go-getter attitude is critical to this role — it’s a fast-paced environment that is ideal for those who like to learn and work among the very brightest!

    Responsibilities:

    • Develop and maintain solutions on a .Net framework.
    • Perform maintenance and bug fixing on an existing code base.
    • Participate in product planning and daily team stand up meetings.
    • Participate as a contributor and reviewer in team code reviews.
    • Effectively interact and collaborate with all levels of employees, management, vendors and customers.
    • Explain problems, solutions and make recommendations.

    General Qualifications:

    • Bachelor’s Degree in Computer Science or relevant engineering field.
    • Minimum 3 years .NET programming experience
    • Technical skills must include C#, ASP.NET, MVC, JQuery, JavaScript (Angular is a plus)
    • Familiarity with relational databases (SQL Server preferred)
    • Good working knowledge of object-oriented concepts and application design principles
    • Ability to work as part of a team on large scale solutions.
    • Excellent communication skills both verbal and written
    • A strong work ethic and a positive attitude
    • Strong team orientation
    Apply Now