Top Four US Bank Triples Investigation Capacity

  • June 11, 2017
  • Case Study
Overview

Top four US bank wanted to streamline their customer due diligence process to accommodate a growth in caseloads across investment, commercial and retail operations.

Challenges
  • 60 investigators conducted 40+ step manual process per investigation and required reviewing data from multiple data vendors separately.
  • Investigators manually keyed-in entity information to initiate each individual database search.
  • Investigators were frequently exceeding the maximum number of search results requiring repetitive modified searches.
  • Manual sorting and filtering led to inconsistent reports.
  • An average investigation lasted 3 days.
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