Legal

Opus customer agreements and policies.

The terms, policies, and standards that govern how customers and partners use Opus. Download a PDF below, or talk to our team if you need a redlined copy.

Subscriber agreements & policies

Standard self-serve and partner terms, plus the data, privacy, and support policies they reference.

Opus Subscriber Agreement Self-serve terms of service for the standard Opus product. PDF · 151 KB
Opus Partner Marketplace ToS Terms of service for partners listing on the Opus marketplace. PDF · 159 KB
Opus Order Form Template order form attached to the Subscriber Agreement. PDF · 16 KB
Opus Data Processing Addendum DPA covering Opus's processing of personal data on customers' behalf. PDF · 157 KB
Opus Business Associate Agreement HIPAA BAA for healthcare customers — request a current copy from Sales. By request
Opus BAA — AppliedAI as Covered Entity BAA variant where Applied AI is the covered entity — request from Sales. By request
Opus Support Service Standards Severity tiers, response targets, and escalation paths for paid support. PDF · 126 KB
Opus Privacy Policy How Applied AI collects, uses, and protects personal data on opus.com. PDF · 148 KB

Master Services Agreement

The umbrella commercial contract used for partner deployments and multi-product engagements.

Master Services Agreement (Partner) Standard partner MSA — pricing and SOWs are appended as schedules. PDF · 350 KB

Enterprise

Negotiated enterprise terms used for large deployments with custom security, residency, or audit obligations.

Opus Enterprise MSA Enterprise master agreement — DPA, BAA, and order forms attach as exhibits. PDF · 124 KB